A Guide to the Queensland Government Performance Management Framework
This guide presents a practical overview of the key concepts of the Performance Management Framework (PMF).
The guide aims to support improved performance management, evaluation, monitoring results and public reporting in the Queensland public sector. It also assists government agencies to develop greater understanding of the Performance Management Framework.
Read the guide
Queensland Public Sector Glossary of Terms (.doc, 950 KB)
This document details common public sector terms often used through the PMF and its guides.
Queensland Public Sector Strategic Management Planner (PDF, 371 KB)
The Strategic Management Planner highlights management and corporate governance activities that occur throughout the year.
Better Practice Guide for Developing Performance Information – useful information and examples (.doc, 880 KB)
This guideline provides working examples of the concepts established in the PMF.
Measuring and monitoring results
Better Practice Guideline for Improving Service Areas, Service Standards and Targets in the State Budget (.ppt, 5.69 MB)
This guideline provides supporting information to agencies reviewing performance information for publication in the Service Delivery Statements.
Better Practice Guideline for Measuring Client Satisfaction (.doc, 877 KB)
This guideline sets out better practice criteria for measuring client satisfaction.
The Performance and Delivery office can provide further information:
- Email: firstname.lastname@example.org