Disability Services Queensland strategic direction: Strengthen access to generic services to people with a disability
Priority area for action 1: Complaints procedures
Performance measures/outcomes:
- All departmental complaints procedures are available in accessible formats
- Clients, applicants and other stakeholders are informed that complaints procedures are available in accessible formats
- Complaints can be lodged in a person’s preferred format, such as in writing, verbally, using sign language, a representative or advocate, or by audio tape or audio CD
- All complaints lodged are treated equally irrespective of their format.
Priority area for action 2: Information about services
Performance measures/outcomes:
- Information about the Department is available to all people in a range of formats and capable of being accessed in appropriate formats
- Use of PDF documents on DPC’s websites is reduced in accordance with the whole of government Web Steering Committee recommendations
Download the action plan
Disability Services Queensland strategic direction - strengthen access to generic services to people with a disability (.doc, 67 KB)
Last reviewed: 17 July, 2009
Last updated: 22 July, 2009
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