Awards and accolades
Queensland Teleprofessional of the Year Jenny Pye (left) with SSQ colleagues Renata Lee, Paul Salvati, Katrina Dillon and Maree Matthews.
A full trophy shelf for SSQ
Smart Service Queensland (SSQ), the 'front door to the Queensland Government's information and services', has won a swag of state and national awards for outstanding achievements in service delivery and project management.
General Manager Dianne Jeans said SSQ's Integrated Contact Centre staff deliver more than 200 services on behalf of 24 government agencies and handle over 3000 different enquiry types.
Some of SSQ's successes:
- Finalist in four of the five Australian Teleservices Association Awards categories. Jenny Pye won Queensland Teleprofessional of the Year.
- Best Government Contact Centre (over 30 full-time employees category) at the International Quality Productivity Centre Awards.
- Winner of the Community Service/Development category at the Queensland Project Management Achievement Awards for the SES Flood Storm Emergency Line Project.
- Winner of the Australian Institute of Project Management Achievement Award Small Project category for the Local Government Electoral Campaign.
Photo 1: At the Riverside Reception Centre, Brisbane, in December.
Photo 2: At Rydges Tradewinds Cairns in March.
133 Graduates strengthen child protection
Graduation ceremonies have been held in Brisbane and Cairns, marking the achievements of 133 child protection students.
Seventy-three students graduated with a Certificate IV in Community Services (Protective Care) and 60 with a Certificate IV in Community Services (Protective Intervention).
The training program won the 2008 Department of Communities Premier's Award for Collaborative Achievement. It was also a finalist in the Premier's Award for Partnerships and Reconciliation.
Photo 1:
Back row: Evelyn Tattum, Vanessa Summers, Erica Waldon, Donna Lacey, Pauline Walker (teacher), Meg Pamenter, Helen Gianquinta and Alwynne Andrulis.
Front row: Grant Williams and Kenneth Johnson.
Photo 2:
Back row: David Bradford, Millie Yasserie, Brooke Hein, Ralph Laksa, Corinne Porta, Pat Andersen and Wilhelmia Gutchen.
Centre: Donna Honeychurch, Shirlene Boyd, Lisa Freeman, Dulcie Mundraby and Corrine Barlow.
Front: Tammy Wood, Rebecca Landouw, Carol Ross, Lesley Marller and Margaret Schweiger.
PSM Program Graduates 2009
50 future leaders graduate from PSM Program
The Public Service Management (PSM) Program held its 2009 graduation on 8 April at Customs House in Brisbane.
The Graduates from 18 federal, state and local government agencies were awarded a Graduate Certificate in Public Sector Management from Griffith, Macquarie, RMIT, Curtin or Flinders universities.
The PSM Program is administered in Queensland by the Public Service Commission.
Email: psmprogram@qld.gov.au
PSM Program (external link)
Last reviewed: 17 July, 2009
Last updated: 22 July, 2009
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